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Managed factory support for the Regional Sales Managers, Field Application Engineers,
Manufacturer’s Representatives, and ultimately the customer
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Managed multi-million dollar accounts in the telecommunications, OEM, and industrial
automation industries. Nortel, Lucent, MCI, Transcore, Karl Suss, Pitney Bowes
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Traveled to the Eastern Seaboard and
Europe
for customer visits and to represent the company at trade shows as well as training
field personnel and sales representatives
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Assess customer needs and advise on engineering configuration to meet application
specifications and requirements
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Interact with design engineering and technical support personnel to address and
solve customer problems or to address application specific requirements
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Interact with all departments of the company and effectively manage every aspect
of the customer's account from dealing with accounting on credit issues to helping
solve problems on the production floor to ensure the product ships on-time and to
specification
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Company acquired by Intel